This Refund Policy explains when you can cancel an order, when a refund is available, and when it is not. It forms part of our Terms & Conditions.
Effective date: 1 September 2026
1. Cancelling before provider review
You may cancel an order at any time before a licensed provider has reviewed your intake, and you will receive a full refund.
2. When you are charged
You are not charged until a licensed provider has reviewed your information and approved treatment. If a provider does not approve treatment, no payment is taken.
The price shown for each program includes the medical consultation. There is no separate consultation fee, and no charge is made for a consultation that does not result in approved treatment.
3. What is not refundable
Once services have been performed or a prescription has been sent to a pharmacy, fees for those services are generally non-refundable to the extent the law allows. This includes:
- completed medical evaluations;
- prescriptions submitted to a pharmacy for fulfilment;
- compounded or personalised medication;
- medication that has been dispensed or shipped;
- opened medical supplies.
For safety and legal reasons, prescription medication cannot be returned or resold once it has left the pharmacy, even if the packaging is unopened. This is a legal restriction, not a business preference.
4. Damaged, incorrect or defective orders
If your order arrives damaged, incorrect, mislabelled or defective, contact us at info@ascendrawellness.com within 7 days of delivery. We will work with the dispensing pharmacy to replace the order or arrange a refund.
Do not use any medication that appears damaged, tampered with, contaminated or improperly stored. Contact the pharmacy and our support team immediately.
5. If you are not approved for treatment
A provider may determine that treatment is not medically appropriate for you. If that happens you are not charged at all — there is no fee for a consultation that does not result in approved treatment, and no charge is made for medication that is never prescribed.
6. Subscriptions
Cancelling stops future renewal charges provided you cancel before the next billing date — whether your program is billed monthly or supplied as a three-month fulfilment. Cancelling does not automatically refund a charge that has already been processed, or recall a prescription that has already been sent to the pharmacy.
7. How to request a refund
Contact info@ascendrawellness.com or +1 (630) 410-1060 with your order number and the reason for your request. We aim to respond within 5 business days. Approved refunds are returned to your original payment method and typically appear within 5 to 10 business days, depending on your bank.
8. Your legal rights
Nothing in this policy removes or limits any refund or cancellation right that the law does not allow us to waive.
9. Contact
info@ascendrawellness.com · +1 (630) 410-1060 · 1328 Main St, Crete, IL 60417